FAQs


Who Are The Craftspeople That Borneo Heritage Art Shop Works With?

Borneo Heritage Art Shop directly cooperate with local craftsmen or artisan in Borneo (Kalimantan), Indonesia to produce our natural handcrafts and art. We are so happy can continue to produce and help the craftsmen to promote by selling their's beautiful handiworks.

Where Is Borneo Heritage Art Shop Is Located?

Borneo Heritage Art Shop was  started pioneered by selling online on social media Facebook Page in 2016, by the years we had regular customers who keep theirs order and many questions we received  about our store address. With amazing enthusiastic and brings our mission to introduce a beautiful Borneo Heritage handcrafts to the world then we open our shop in June 2018 on Jl. Raya Uluwatu No. 100, South Kuta, Kabupaten Badung, Jimbaran -Bali, Indonesia 80361. It is located in main road and not far from Muaya Beach which is can reach by walking distance around 10 minutes, if you are coming by car and would stay longer in our shop then we suggest  can parking as it's available  big parking area for car near the beach. Our store space available for scooter parking only.

What Kind of Handcrafts Do You Sell at Borneo Heritage Art Shop?

You will be able to find a presents for your friends or families on your list! you will find various of natural handmade rattan bags, rattan baskets, purun baskets, accessories, traditional batik, souvenirs  and art for home decoration which will make your holiday so much more memorable for those you are shopping for!

Is Everything Handmade?

Generally of our natural products is 100% handmade . The rest are specially selected items that we modified with genuine leather needed using a sewing machine to produce leather bags.

Do You Accept Returns or Exchanges?

Due to our handcrafts made by handwoven so the sizes could be slightly different within 1 -2 cm from the standard size on our web site. We want our customers to be delighted with their purchases from our shop. For any reason you are not, you can return and exchange the items to us within 14 days at your expenses. We do not accept returns or exchanges on product damage by customers through misuse ( application of chemical, breakage or etc) after purchase.

What Happens If I Have Ordered and Paid For An Item That Is Out Of Stock?

If you have ordered an item that is out of stock we will advise you in writing with an expected back in stock date. If you are dissatisfied with this you can ask for a full refund. 

If An Item Is Sold Out Will I Be Able To Order More?

Yes for sure you can order. We advise you in writing to ask when the item will be available in stock as sometimes we need time to produce the items by our craftsmen.

 

What Currency Are You Price in ?

All the prices on the web site are quoted in Indonesian Rupiah (IDR). The total cost of your order is the price of your purchases plus delivery charge, which is quoted at the point of purchase.

 

What Method Of Payment Do You Accept?

Currently we only accept payment by Paypal or Bank deposit transfer as we are still on processing can accept payment by credit cards.

How Do I Contact Borneo Heritage Art Shop?

For any inquiries please contact us at admin@borneoheritage.org